Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
For your reference we provide complete archives and history of all your support requests.
A valid email address is required to submit a ticket.
Before submitting a support ticket, please visit the PWS FAQ page

Please note that our warranty department expectation is to respond within 2 business days of the ticket open date. Thank you in advance for your patience! 

Questions regarding the ticket system and how it works? Click here

Please note that however you ship your item to us for warranty service/repair, will be what we use to return your product to you. Please ensure you package your product(s) with plenty of packing material to ensure your items are not damaged during shipping. PWS is not responsible for any damages occurred in shipping to or from our facility in the packaging that you provide. 

Open a New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status

We provide archives and history of all your current and past support requests complete with responses.

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